Where orders are placed before 6:00 AM MST on a weekday, the product will be sent out the same day. Any orders placed after this time will be shipped the next business day, while orders placed at the weekend are sent out on Mondays.
Every order received will be shipped directly from our central warehouse no later than 48 hours following the receipt of the order.
A tracking number will be emailed to you, which will enable you to track the progress of your shipment from start to finish.
Please be aware that during peak times and busy seasons, shipping times may be extended. Please consult with your area courier or carrier service for more information on seasonal peaks.
Estimated shipping times are provided as an indication only and do not constitute a guarantee, due to the potential for delays to occur on the part of the carrier. Please be aware that cancellations or changes cannot be made once an order has been confirmed.
If you have any questions or concerns, please contact a member of our customer service team anytime. firstname.lastname@example.org
Our company is not responsible for covering any customs fees or import duties that may apply when your item crosses the border into your country. It is the responsibility of the customer to check the regulations that apply within their jurisdiction, as all customs fees and import duties must be paid by the customer.
Late or Lost Orders
In the unlikely event that you do not receive your item within the allocated period of time, please inform our customer support team by email. Please note that refunds and replacements will not be offered until 15 working days have passed since the date of dispatch, or 20 working days for international orders.
Items not received but tracking shows they have been delivered
It is highly unlikely that your tracked item will be registered as having been delivered, though will not have made it to your address. This is a very rare instance and only occurs when somebody else signs for delivery on your behalf, without passing the item on to you.
Should this occur, the responsibility falls with your chosen carrier to provide a refund or replacement. Once a tracked shipment has been successfully delivered, no refund or replacement will be provided by the company.
It is therefore the responsibility of the customer to ensure that they choose a secure and reliable delivery address for their item.
Why Was My Order Cancelled?
In the event that your order is canceled unexpectedly, please contact our customer support team as promptly as possible. Orders are canceled automatically where our fraud detection system notes any potential discrepancies in the customer’s payment information or personal data – particularly if the billing address does not match the registered address of the payment method. Please contact our customer support team to rectify the issue and your order will be reactivated.
Please note that any additional costs incurred as part of the delivery or returns process must be covered by the customer. If you wish to return your item for a refund within the allotted time period, it must be returned via tracked shipping at the customer’s expense. This does not, however, apply in the instance of damaged or faulty products.
In the unlikely event that your product arrives damaged or dysfunctional, please contact our customer support team as promptly as possible. In your email, please include the following information:
- You name, address and contact details
- Your order number
- Details of the product and the issue
- Photographs of the damage
All requests for refunds or replacements must be received within 15 days of the item’s delivery.